Satya Narayan Vision Limited
 

1. Job Opportunities for Freshers
 

1.1 Purpose and Scope of Our Services

1.1.1 Satya Narayan Vision Limited is dedicated to assisting individuals with no prior work experience in the UK to secure their first entry-level jobs. We understand that starting a career in a new country can be challenging, and our goal is to provide guidance, preparation, and hands-on support throughout the job application process.

1.1.2 Our services focus on sectors that frequently hire freshers or individuals new to the UK job market, where entry-level positions are available and in demand.
 

1.2 Specific Employment Sectors Covered

1.2.1 Hospitality Sector

• 1.2.1.1 Waiter and Waitress Roles: Customer interaction, taking orders, and serving food and drinks.

• 1.2.1.2 Kitchen Assistant and Chef Positions: Assisting with food preparation and cooking under supervision.

• 1.2.1.3 Barback, Receptionist, and Cleaner Roles: Supporting hospitality businesses in maintaining operations and ensuring customer satisfaction.

• 1.2.1.4 Bartender Roles: Mixing drinks, serving beverages, and providing excellent customer service in bars and restaurants.

• 1.2.1.5 Floor Manager: Overseeing the daily operations of the restaurant floor, managing staff, and ensuring smooth customer service.

• 1.2.1.6 Bar Manager: Managing the bar area, supervising bartenders, ordering stock, and ensuring customer satisfaction.

• 1.2.1.7 Commis Chef: Assisting in food preparation, learning various kitchen roles, and working under the guidance of senior chefs.

• 1.2.1.8 Head Chef: Leading the kitchen team, creating menus, overseeing food preparation, and ensuring high standards of food quality (for experienced candidates).

1.2.2 Care & Warehouse Sector

• 1.2.2.1 Care Assistant and Support Worker Roles: Providing essential support to vulnerable individuals in healthcare or community settings.

• 1.2.2.2 Warehouse Operative Roles: Handling inventory, packaging, and logistics.
   

1.3 Jobs Related to Your Field of Study

1.3.1 We also assist in finding jobs that align with your field of study, provided you hold a UK-based degree (BA or MA). These positions may include roles such as:

• 1.3.1.1 Accountants: Entry-level accounting positions, including bookkeeping, accounts payable/receivable, and financial reporting.

• 1.3.1.2 Business Analysts: Supporting organisations in decision-making processes through data analysis and strategy development.

• 1.3.1.3 Marketing Assistants: Assisting in marketing campaigns, social media management, and brand promotion.

• 1.3.1.4 IT Support Roles: Providing technical support to organisations and managing IT infrastructure.
   

1.4 Skilled Jobs in the UK

1.4.1 In addition to entry-level jobs, we also assist in finding skilled roles across various sectors. These roles include, but are not limited to:

• 1.4.1.1 Engineering: Mechanical, Civil, and Electrical engineering positions requiring technical expertise.

• 1.4.1.2 Healthcare: Nurses, physiotherapists, and medical technicians.

• 1.4.1.3 Teaching and Education: Teaching assistants, tutors, and administrative roles within schools and educational institutions.

• 1.4.1.4 Creative Industries: Graphic designers, web developers, photographers, and content creators.
   

1.5 Skilled Jobs for Freshers

1.5.1 We also focus on placing freshers in entry-level skilled roles that are ideal for candidates with limited work experience. These jobs typically require some form of qualification or training, but they do not require years of prior experience. These roles include:

• 1.5.1.1 Junior Web Developer: Assisting in building and maintaining websites and web applications using programming languages like HTML, CSS, JavaScript, and Python.

• 1.5.1.2 Data Entry Assistant: Inputting data into databases, performing basic data analysis, and ensuring the accuracy and completeness of information.

• 1.5.1.3 Social Media Assistant: Managing social media accounts, creating content, scheduling posts, and analysing engagement metrics.

• 1.5.1.4 Junior Graphic Designer: Assisting with designing marketing materials, websites, and advertisements using design software like Adobe Illustrator and Photoshop.

• 1.5.1.5 Customer Support Representative: Providing assistance to customers over the phone, via email, or through live chat, solving inquiries and issues.

• 1.5.1.6 Junior Project Coordinator: Assisting in managing projects by keeping track of timelines, budgets, and team coordination.

• 1.5.1.7 IT Support Technician: Offering technical support in troubleshooting hardware/software issues and ensuring network systems are running smoothly.

• 1.5.1.8 Sales Development Representative: Supporting sales teams by generating leads, conducting market research, and setting appointments.
   

1.6 Charges for Job Placement Services

1.6.1 Charges for our services will vary depending on the type of job, sector, and position. As each case is unique, the fees will be determined on a case-by-case basis and discussed with you before proceeding. We strive to offer competitive pricing while ensuring the best possible job matches for our clients.


 

2. Service Charges ( Hospitality Sector )
 

2.1 Application Support Package (£608) (Normal)

2.1.1 This fee includes a comprehensive support package designed to increase your chances of securing employment in the UK. Services include:

2.1.1.1 CV writing tailored to UK employer expectations, including formatting and appropriate language.
2.1.1.2 Customised cover letter preparation, highlighting your suitability and motivation.
2.1.1.3 Targeted job applications on your behalf to relevant employers in selected sectors.
2.1.1.4 Trial and interview preparation, including tips, mock interviews, and scheduling support.
 

2.2 Trial / Interview Arrangement Fee – £50 per company

2.2.1 A minimum of two companies must be booked for trials or interviews to ensure multiple opportunities.

2.2.2 Total: £708 ( Additional charges may apply for non-hospitality sector jobs or high pay rate job demands. )


 

3. Pay, Benefits, and Legal Entitlements
 

3.1 UK National Minimum Wage

3.1.1 All applicants who successfully secure employment through Satya Narayan Vision Limited® are guaranteed at least the UK National Minimum Wage, as required by law.
3.1.2 As of April 2025, the National Minimum Wage (NMW) rates are:
  3.1.2.1 £12.21 per hour for workers aged 21 and over.
  3.1.2.2 £10 per hour for workers aged 18–20.
 
3.1.3 Employers are legally obligated to pay at or above the minimum wage for every hour worked, including trial and probation periods.
3.1.4 More information:  https://www.gov.uk/national-minimum-wage-rates
 

3.2 Service Charge / Tronc System

3.2.1 Most hospitality employers in the UK include service charges (sometimes called tronc payments).
3.2.2 A service charge is an additional payment collected from customers (e.g., 10–15% on bills) and distributed among staff through a tronc system.
3.2.3 The tronc is managed separately from payroll and shared fairly among employees, such as waiters, bartenders, and kitchen staff.
3.2.4 Service charge payments are in addition to your basic salary, increasing total earnings depending on company policy and customer volume.
3.2.5 Based on our experience:
  3.2.5.1 Approximately 90% of companies provide service charge payments.
  3.2.5.2 About 10% of companies may not provide service charge payments.
3.2.6 Typical service charge income can range from £150–£500 per month, depending on hours worked and establishment type.
3.2.7 More information:  https://www.gov.uk/tips-at-work
 

3.3 Paid Holiday Entitlement (Annual Leave)

3.3.1 Full-time employees are entitled to a minimum of 28 days of paid annual leave per year, including public and bank holidays.
3.3.2 Part-time employees receive pro-rata holiday entitlement based on hours worked.
3.3.3 Paid leave ensures that you continue to receive your regular pay while taking time off.
3.3.4 The value of 28 days’ paid leave is approximately £2,735 per year based on full-time work at minimum wage.
3.3.5 This entitlement is protected by UK law under the Working Time Regulations 1998.
3.3.6 More information:  https://www.gov.uk/holiday-entitlement-rights
 

3.4 Summary of Benefits Guaranteed by Law

3.4.1 All job offers through Satya Narayan Vision Limited® comply with UK employment law.
3.4.2 Guaranteed entitlements include:
  3.4.2.1 Minimum hourly wage (per age category).
  3.4.2.2 Paid holidays (28 days per year or pro-rata for part-time).
  3.4.2.3 Payslips for all payments received.
  3.4.2.4 Statutory protection from unfair deductions or underpayment.
  3.4.2.5 Access to service charge payments in most hospitality roles (approx. 90% of placements).
3.4.3 These benefits are non-negotiable rights, guaranteed by UK law to ensure fair treatment and legal protection.


 

4. Service Charges and Payment Schedule (Skilled Jobs)
 

4.1 Initial Evaluation Fee

4.1.1 The Client shall pay an initial evaluation fee of £308 to assess professional background, employability potential, and relevant market demand.
4.1.2 If Satya Narayan Vision Limited determines that the Client’s application cannot proceed, a refund of £250 will be issued.
4.1.3 If Satya Narayan Vision Limited decides to proceed with the Client’s application, the £308 fee becomes non-refundable, and the application process will commence.
4.1.4 If the Client does not receive any interview or trial opportunity within three (3) months from the service commencement date, the application process will be discontinued without any refund.
 

4.2 Advance Service Fee (Applicable Upon Interview or Trial Response)

4.2.1 Upon receiving an interview or trial response from a company, the Client shall pay an advance service fee of £1,116, which includes:

• £1,008 for advisory, application preparation, and professional guidance; and

• £108 per company for interview or trial arrangement and preparation.

4.2.2 Once the Client has attended an interview or trial, the £108 becomes non-refundable, while the £1,008 shall be refunded if the Client is not hired.
4.2.3 If the Client fails to secure employment and wishes to continue, a new interview or trial may be arranged for £108 per company.
4.2.4 If the Client decides to withdraw from the process after being unsuccessful in all arranged interviews or trials, a refund of £1,008 will be issued within three (3) months from the date of refund request, subject to employment history verification via the Client’s tax account.
 

4.3 Success-Based Payments

4.3.1 The Client agrees to make the following milestone payments:
4.3.1.1 £508 upon receipt of a confirmed job offer.
4.3.1.2 £1,008 after receiving the first salary.
 

4.5 Non-Refundable Fees

4.5.1 The initial evaluation fee of £308 becomes non-refundable once the application process begins. However, if the process does not commence, £250 will be refunded.
4.5.2 Additional interview or trial preparation sessions may be booked at £108 per company, and such payments are non-refundable once the interview or trial has taken place.
 

4.6 Total Estimated Cost

£2,832 ( This total doesn't include any interview or trial opportunity with the company. )


 

5. Service Validity

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5.1 Application Commencement and Availability

5.1.1 Application Start: The formal job application process will commence immediately following payment and your confirmation of availability. You are required to confirm your availability within 15 calendar days of making payment.

5.1.2 Availability Changes: Should you alter your confirmed job availability (e.g., hours, days) mid-application, we reserve the right to apply an additional administrative fee to continue the job search process under your new parameters. If you decline to pay the required fee, or if the change renders the placement unfeasible, we may be required to withdraw your application without refund.

5.1.3 Failure to Start: Failure to commence the application by confirming availability within the 15-calendar-day period will be treated as a breach of terms and will necessitate reapplication and payment of additional fees.

5.2 Non-Transferability and Postponement

5.2.1 Non-Transferability: The services purchased are strictly non-transferable.

5.2.2 No Postponement: Services cannot be postponed to a later date once payment has been successfully processed.

5.3 Job Role Flexibility (Applicable to UK Placements)

5.3.1 Flexible Job Duties: Clients should be aware that within the UK employment market, particularly for roles compensated on an hourly basis, it is common practice for employees to be required to perform duties beyond those strictly associated with the primary assigned position (e.g., a receptionist may be asked to assist with waiting duties). By using our service, you acknowledge and agree that you will be obligated to undertake such duties as reasonably required by the hiring company.

5.3.2 Specific Role Restriction Request: If you require a placement that is strictly limited to one job function (e.g., receptionist duties only, with no other roles permitted), you must clearly and formally communicate this requirement to us before the application process begins. We will then tailor the search accordingly.

5.3.3 Late Restriction Notification: If you communicate this specific job restriction after the application process has begun and company responses have been secured, we will be forced to withdraw your application immediately, as this fundamentally changes the basis of the agreed-upon search. No refund will be provided in this circumstance.

5.4 Service Completion and Job Placement Limit

5.4.1 Service Fulfilment: Upon accepting a job offer secured through our services, provided that the company is suitable for you and you decide to commence employment there, any remaining, unused trials and interviews that you have purchased will be immediately and automatically cancelled.

5.4.2 Placement Limit: The one-time enrolment charge covers the successful placement into one (1) job only. The service is considered fulfilled upon your acceptance of a suitable job offer.


 

6. Reapplication Charges
 

6.0 Sometimes, a client may need to restart the placement process. This process is called “reapplication”, and it happens when, for some reason, the client cannot continue with their original job search or placement process. Reapplication is important because it ensures that the client’s documents are up to date, the applications are submitted to the right employers, and the coordination with potential employers is managed efficiently. In short, it keeps everything fresh and ready for success.
 

6.1 When Reapplication Is Required

Reapplication is necessary in certain situations. Here’s a detailed look at when a client might need to go through this process again:

6.1.1 Non-Commencement:
6.1.1.1 If the client does not start the placement process within fifteen (15) days of making the initial payment, the original placement window is considered inactive.
6.1.1.2 In this case, the client must go through reapplication to restart the process.
6.1.1.3 This ensures that the application is current and employers are contacted afresh.

6.1.2 Inactivity After Last Trial or Interview:
6.1.2.1 If the client attends a trial or interview but then does not book any further trials or interviews within fifteen (15) days after the last one, reapplication becomes necessary.
6.1.2.2 This step ensures that the client’s profile and applications remain active and that they can continue pursuing suitable opportunities.

6.1.3 Rejection or Job Change:
6.1.3.1 Sometimes, clients may get rejected for a role or decide they want a different position.
6.1.3.2 If this happens more than fifteen (15) days after their last trial or interview, reapplication is required.
6.1.3.3 This allows the process to be refreshed with updated strategies to find new suitable roles.

6.1.4 Pursuing a New Job or Sector:
6.1.4.1 If the client wishes to explore a different job, industry, or sector after fifteen (15) days from their last trial or interview, reapplication is necessary.
6.1.4.2 Switching sectors or job types requires updating the client’s CV, cover letters, and application approach to match the requirements of the new sector effectively.
 

6.2 Fees Associated with Reapplication

The cost of reapplication depends on whether the role is non-skilled or skilled.

6.2.1 Non-Skilled Roles:
6.2.1.1 Non-skilled jobs usually require less preparation and coordination.
6.2.1.2 Reapplication Fee: £208 per client – covers updating application materials and re-submitting them to employers.
6.2.1.3 Trial & Interview Booking Fees: £50 per company. To ensure clients have at least two opportunities, the minimum cost for two trials/interviews is £100.
6.2.1.4 Total Cost: £308 (£208 + £100).

6.2.2 Skilled Roles:
6.2.2.1 Skilled jobs, such as professional, managerial, or technical roles, often need more preparation, higher employer coordination, and sometimes fewer job openings.
6.2.2.2 Reapplication Fee: £1,008 – £1,500, depending on the type of job, seniority, and current availability in the market. This fee includes updating the CV, revising the cover letter, and resubmitting applications to suitable employers.
6.2.2.3 Trial & Interview Booking Fees: £108 per company, as per standard skilled-job charges.
6.2.2.4 Minimum Total Cost: Usually ranges from £1,116 – £1,608, or higher depending on role and employer availability.
 

6.3 Fee Variability

6.3.1 Reapplication fees are not fixed and may vary depending on multiple factors:
6.3.1.1 Sector demand – some industries have more jobs available than others.
6.3.1.2 Employer availability – fewer employers may be hiring at certain times.
6.3.1.3 Role complexity – higher-level roles require more preparation and guidance.
6.3.1.4 Geographic location – jobs in different cities or regions may affect fees.
6.3.1.5 Market conditions – economic or seasonal changes can also influence fees.

6.3.2 For skilled roles, the fees are usually higher because preparing for these roles requires more effort, research, and coordination with employers.
 

6.4 Changes to Fees

6.4.1 All reapplication fees are subject to change without prior notice.
6.4.2 The company may adjust the fees based on market demand, employer availability, or internal costs.
6.4.3 Any changes to the fee structure will be communicated to the client before starting the reapplication process, so clients know exactly what they will pay.
 

6.5 Practical Guidance for Clients

6.5.1 To minimize the need for reapplication and additional fees, clients should:
6.5.1.1 Engage promptly in the placement process and attend trials and interviews as scheduled.
6.5.1.2 Report all trial and interview outcomes immediately to the company.
6.5.1.3 Be aware that skilled roles may involve higher reapplication fees ranging from £1,008 – £1,500, or more depending on availability, seniority, and job type.
6.5.1.4 Keep communication active with the consultancy to avoid inactivity that may trigger reapplication requirements.

6.5.2 In short, reapplication ensures that the client’s job search stays active and competitive.
6.5.3 Fees reflect the effort required to update the profile, resubmit applications, and maintain proper coordination with potential employers.
6.5.4 By staying active and engaged, clients can reduce unnecessary fees and improve their chances of landing the right job efficiently.


 

7. Trial & Interview Policy
 

7.1 Booking and Confirmation Process

7.1.1 After your instruction to begin, we will actively share your profile with potential employers to arrange trials or interviews.
7.1.2 When an employer responds positively, you must confirm your availability within 3 calendar days. This is essential to maintain scheduling and professionalism.
7.1.3 Failure to confirm within this time frame will result in the trial or interview expiring and will still count as a used opportunity.
 

7.2 Handling Missed or Late Trials or Interviews

7.2.1 If you miss or arrive late to a trial or interview, it will be counted as used, regardless of your reason or explanation.
7.2.2 Late arrivals that lead to denial of entry or employer cancellation will also count as used. This policy encourages punctuality and professionalism.
 

7.3 Rescheduling Trials and Interviews

7.3.1 If you request to reschedule a trial/interview:
7.3.1.1 If the request is made within 5 calendar days of the employer’s response, the trial/interview will not be counted as used, provided the employer agrees or cancels.
7.3.1.2 If the request is made after 5 calendar days, the trial/interview will be counted as used regardless of the employer’s response or cancellation.
7.3.2 If you have already confirmed your availability and the employer has been informed, any further changes will count as used regardless of employer agreement or cancellation.
7.3.3 If the employer cancels or fails to respond, and you promptly inform us with evidence, the trial/interview will not count as used.
 

7.4 Counting Trials for Progress

7.4.1 All attended trials and interviews count as used, regardless of the outcome or employer decision.
7.4.2 However, if an employer rejects you for a "position mismatch," it may not count if you can provide:
7.4.2.1 A call recording (for phone interviews), or
7.4.2.2 A written rejection email (for in-person interviews).
7.4.3 If the employer gives any other reason for rejection, the trial/interview will count as used.
 

7.5 Penalties for False Claims

7.5.1 If you falsely claim that an employer did not contact you or "Position mismatched" and we verify contact was made or you lied to us, a fine of £108 will apply.
7.5.2 In such cases, your application may also be cancelled without any refund, emphasizing honesty and integrity in communication.
 

7.6 Definition of Company Response (Interview / Trial Confirmation)

7.6.1 Any of the following forms of contact from an employer or company representative shall be considered an official response regarding your job application:
7.6.1.1 A phone call (including missed calls or voicemail messages).
7.6.1.2 A Zoom, Google Meet, or other online-meeting invitation.
7.6.1.3 A WhatsApp message, call, or voice note.
7.6.1.4 A text (SMS) or email requesting further details or scheduling.
7.6.1.5 A request for your address or additional information.
7.6.2 Any such contact is deemed a valid company response confirming that your application has been received and acknowledged.

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8. Communication & Updates 
 

8.1 Approved Communication Channels

8.1.1 Official communication must be conducted exclusively via Google Chat and Google Meet.

Explanation & Rationale:

• All formal communication between the Client and the Consultant must be conducted using verified and traceable platforms.

• Google Chat allows for documented, timestamped messages, ensuring both parties have a record of instructions, advice, and confirmations.

• Google Meet enables secure, real-time video consultations, which is essential for discussing sensitive matters such as interview strategies, job offers, or personal documentation.

• Using these approved channels helps maintain professionalism, accountability, and confidentiality, which protects both the Client and the Consultant.

Practical Guidance for Clients:

• Do not use personal emails, social media, SMS, or phone calls for official communication.

• Schedule all video consultations through Google Meet and confirm the time in advance via Google Chat.

• Keep notifications enabled for both platforms to avoid missing important messages or meetings.
   

8.2 Client Responsibilities

8.2.1 Regular monitoring and prompt responses are mandatory.

Explanation & Rationale:

• Career services are highly time-sensitive, especially when scheduling trials or interviews with employers.

• Clients are expected to actively monitor Google Chat and respond to messages within 24 hours, or sooner if requested.

• Failure to respond promptly can lead to missed opportunities, delays in job placement, or complications in application progress.

Practical Guidance for Clients:

• Check Google Chat at least once daily.

• Respond to Consultant messages in a timely, clear, and professional manner.

• Ensure all responses are accurate and complete, especially regarding documents or scheduling availability.
   

8.3 Invalid Excuses for Missed Communication

8.3.1 Technical issues or device failures (e.g., phone damage, lost notifications, internet outages) will not be accepted as valid excuses for delayed responses.

Explanation & Rationale:

• Clients are responsible for maintaining reliable access to communication tools.

• The Consultant cannot be held liable if a Client misses an interview invitation, trial, or deadline due to technical or personal issues.

• This clause emphasizes the importance of being prepared and proactive in all communications.

Practical Guidance for Clients:

• Ensure your devices are functional, and notifications are enabled at all times.

• Consider backup methods, such as using a secondary device or alternative internet connection.

• If an issue occurs, inform the Consultant immediately, but recognize that this does not guarantee rescheduling.
   

8.4 Reporting Job Progress

8.4.1 Clients must immediately report all developments regarding their job applications or employer interactions.

Key Reporting Events Include:

• 8.4.1.1 Receiving an invitation for a trial or initial interview.

• 8.4.1.2 Being invited for a second interview or follow-up trial.

• 8.4.1.3 Any direct communication from employers via SMS, WhatsApp, email, or other means.

Explanation & Rationale:

• Immediate reporting ensures the Consultant is fully aware of the Client’s progress.

• Enables the Consultant to provide strategic guidance for next steps, such as preparation for interviews, trial arrangements, or negotiations.

• Helps prevent scheduling conflicts, duplicated submissions, or missed opportunities.

Practical Guidance for Clients:

• Forward any messages from employers immediately, including screenshots, emails, or WhatsApp messages.

• Avoid responding to employers until instructed by the Consultant.

• Maintain complete transparency, as undisclosed communications can compromise placement success.
   

8.5 Employer Responses and Follow-ups

8.5.1 Do not reply directly to employers without prior consultation with the Consultant.
8.5.2 Do not chase or follow up independently regarding interviews, trials, or job applications.

Explanation & Rationale:

• Unauthorized communication can create confusion, misrepresent your application, or negatively affect your candidacy.

• The Consultant coordinates all follow-ups, ensuring professional, timely, and appropriate communication with potential employers.

• This process protects both the Client and Consultant from any reputational or legal issues.

Practical Guidance for Clients:

• Forward any employer responses to the Consultant before taking action.

• Wait for instructions before responding, confirming attendance, or sending additional documentation.

• Follow all guidance from the Consultant to maintain a consistent, professional image to employers.
   

8.6 Communication Frequency and Progress Updates

8.6.1 The Consultant will provide regular updates to the Client regarding application progress, interview schedules, and trial arrangements.
8.6.2 Clients are encouraged to proactively check Google Chat for updates, announcements, or requests for additional documentation.
8.6.3 Continuous, active engagement is essential for efficient placement and timely results.

Explanation & Rationale:

• Clear, consistent communication ensures both parties are aligned and aware of critical deadlines.

• Active client engagement maximizes the chance of timely job placements and ensures no opportunities are lost.

Practical Guidance for Clients:

• Treat updates from the Consultant as urgent and respond promptly.

• Maintain a professional tone in all communications.

• Use the reporting system outlined above to keep the Consultant informed of every employer interaction.
   

9. Refund Policy

9.1 No Refund After Service Commencement

9.1.1 Once payment is received and we begin any part of your service — including CV or cover letter preparation, sharing of job application details, sending applications to employers, or providing interview/trial training materials or videos — the service is deemed to have commenced and all fees become non-refundable.
9.1.2 By making payment, you explicitly authorise Satya Narayan Vision Limited to begin providing services immediately and acknowledge that you waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9.1.3 Our work involves time, expertise, and confidential job-related resources. Once shared, these cannot be retracted or reused for another client; therefore, no refund or credit will be issued, even if you later obtain employment independently or choose not to continue.
 

9.2 Voluntary Withdrawal or Independent Hiring

9.2.1 If you choose to withdraw your application at any stage, for any reason — including changes of mind, unavailability, or personal circumstances — no refund will be issued.
9.2.2 If you secure employment independently (i.e., not through our services) or choose to discontinue the service because you no longer require assistance, you are not eligible for a refund.
9.2.3 The service fee reflects the value of our time, consultation, and operational resources, regardless of the outcome or duration of your engagement.
 

9.3 Job Outcome Disclaimer

9.3.1 We do not guarantee job placement or interview/trial success. Our services are advisory and facilitative in nature.
9.3.2 Failure to secure employment through our assistance, or through the trials/interviews facilitated by us, does not constitute grounds for a refund.
9.3.3 You acknowledge that success depends on a variety of external factors (e.g., your qualifications, performance, market demand), many of which are outside our control.
 

9.4 Nature of Services Provided

9.4.1 Fees are charged in exchange for career guidance, document preparation, coaching, and facilitation — not for guaranteed job outcomes.
9.4.2 By purchasing our services, you acknowledge that you are paying for time, expertise, and administrative efforts, not for a specific result.
 

9.5 Legal Compliance

9.5.1 This policy is in accordance with:

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which allow service providers to retain charges for services already started with consumer consent.

• The Consumer Rights Act 2015, which allows providers of services to set reasonable refund conditions where services are performed with due care and skill.

9.5.2 You explicitly agree that we may begin providing services before the end of the 14-day cancellation period. In doing so, you waive your right to cancel under Regulation 36(1)(a) of the Consumer Contracts Regulations 2013.
 

9.6 Dispute Resolution

9.6.1 In the event of a disagreement over service delivery, we will review the case internally and aim to resolve disputes fairly. However, our decision will be final unless overruled by a legal or regulatory authority.

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10. Termination Policy
 

10.1 Grounds for Termination Without Refund

The Consultant reserves the right to terminate services immediately and without refund if the Client engages in behaviour that is inappropriate, abusive, or unprofessional, including but not limited to:
10.1.1 Use of abusive, threatening, or discriminatory language toward any staff member or representative.
10.1.2 Harassment, intimidation, or threatening conduct, whether verbal, written, or electronic.
10.1.3 Behaviour that undermines, disrupts, or damages the Consultant’s reputation, property, or business operations.
 

10.2 Voluntary Termination by Client

10.2.1 The Client may terminate this Agreement at any time by providing written notice.
10.2.2 Any refund will be handled in accordance with the Refund Policy set out in Section 9 of this Agreement.
10.2.3 Services already delivered or commenced before termination remain chargeable and are non-refundable.
 

10.3 Termination by Consultant for Non-Compliance

10.3.1 The Consultant may suspend or terminate services if the Client fails to:

• Provide required documents within a reasonable timeframe,

• Maintain timely payment of fees, or

• Adhere to the professional conduct expectations of this Agreement.

10.3.2 In such circumstances, payments already made will be retained to cover costs and administrative time expended up to the termination date.


 

11. Expected Timeline for Trials and Interviews
 

11.1 Overview

The timelines outlined below are indicative estimates based on prior experience and current market conditions.
They are provided to help the Client understand the general sequence of events within the career-support process.
Actual timelines may vary due to employer availability, market demand, or the Client’s responsiveness.
No fixed or guaranteed timescale for interviews, job offers, or employment outcomes is implied or provided.
 

11.2 Skilled Job Categories

11.2.1 For skilled roles, initial interview or trial opportunities are typically arranged within seven (7) to thirty (30) days after all required application materials are finalised and approved.
11.2.2 The timeframe may vary according to sector demand, qualification level, and employer location.
 

11.3 Non-Skilled Job Categories

11.3.1 For non-skilled or entry-level positions, scheduling is largely influenced by high-volume recruitment cycles and local employer availability.
11.3.2 Timelines may range from 1-5 weeks, depending on the frequency of openings and response rates.
11.3.3 Delays caused by seasonal recruitment patterns or other external circumstances will be communicated to the Client promptly.
 

11.4 Factors Influencing Timelines and Outcomes

11.4.1 Document Submission and Application Preparation

11.4.1.1 Upon enrolment, the Consultant’s Customer Service Team will request all required documents, including a professional photo, a dedicated email address, National Insurance (NI) number, signed agreement, academic or professional certificates, and any other credentials relevant to the role.
11.4.1.2 Once all materials are received, the Consultant will prepare a tailored CV, résumé, and cover letter.
11.4.1.3 This process typically takes two (2) to three (3) working days from receipt of all complete documentation.
11.4.1.4 Timeliness at this stage depends entirely on how quickly the Client submits accurate information.
 

11.4.2 Job Application and Interview/Trial Coordination

11.4.2.1 Once documentation is complete, the Consultant will begin advisory and support activities such as identifying suitable employers and preparing professional correspondence for the Client’s use.
11.4.2.2 Employers may respond within one (1) to ten (10) days after submission, depending on workload and demand.
11.4.2.3 The Consultant will update the Client regularly on progress and anticipated interview or trial dates.
 

11.4.3 Job Offer Confirmation and Work-Rota Scheduling

11.4.3.1 After any interview or trial, the employer will assess suitability and make a hiring decision.
11.4.3.2 Job-offer confirmations usually arrive within one (1) to seven (7) days, though some employers may provide immediate feedback.
11.4.3.3 Once an offer is accepted, most employers assign the new employee to a rota within two (2) to fourteen (14) days.
11.4.3.4 The Consultant will support the Client in reviewing any offer and advising on next steps.
 

11.5 Estimated End-to-End Duration

11.5.1 Based on prior experience, the overall process—from enrollment to rota assignment—typically spans one (1) week to approximately five (5) weeks.
11.5.2 In rare cases, clients have secured offers within one (1) to two (2) days, though this is exceptional.
11.5.3 The Client acknowledges that all timelines are approximate and dependent on external factors such as market demand, employer responsiveness, and Client cooperation.
 

11.6 Communication and Progress Updates

11.6.1 The Consultant will provide transparent updates on application progress and significant developments.
11.6.2 The Client should check email and mobile communications regularly to ensure timely responses.
11.6.3 Ongoing collaboration and responsiveness are critical for successful, timely outcomes.


 

12. Office Appointments and Consultations
 

12.1 Booking Procedures

12.1.1 Appointments are available by prior booking only.
12.1.2 A £30 prepayment secures a 15-minute consultation slot.
12.1.3 Booking confirmation will be provided via WhatsApp or email upon payment.
 

12.2 Appointment Location

 23 Church Road, London W7 3BD, United Kingdom
 View on Google Maps
 

12.3 Consultation Fees and Payment

12.3.1 Fee: £30 per 15 minutes
12.3.2 Payment Method: Bank Transfer (on arrival or in advance)
12.3.3 Account Details:
 • Account Type: Business
 • Bank Name: Monzo
 • Sort Code: 04-00-03
 • Account Number: 07394193
 • Account Name: Satya Narayan Vision Limited
 

12.4 Office Hours

• Saturday: After 2 PM 

• Sunday: After 2 PM

• Monday–Wednesday: After 2 PM
   

12.5 Visit Guidelines

12.5.1 Walk-ins are permitted during office hours; however, priority is given to clients with booked appointments.
12.5.2 Clients are advised to call ahead to confirm staff availability.
12.5.3 Late arrivals exceeding ten (10) minutes may forfeit the appointment without refund.
 

12.6 Contact Information

Telephone: 07 939 663 656
Representative: Emilio D
Preferred Contact: WhatsApp 


 

13. Referral Bonus Programme

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13.1 Bonus Payment Details

13.1.1 A referral bonus is payable for each new client or group that completes full service payment and successfully secures a job.

13.1.2 Referral bonus amounts:
13.1.2.1 £100 for normal jobs where the application charge is below £2008.
13.1.2.2 £300 for skilled jobs or study-related jobs where the application charge is above £2008.

13.1.3 The referral bonus will be issued only after the referred client:
13.1.3.1 Has secured a job,
13.1.3.2 Has completed 2 weeks in that job,
13.1.3.3 Is satisfied with the job,
13.1.3.4 And their application process is fully completed.

13.1.4 The referral bonus may be issued via bank transfer or service credit.
13.1.5 Payment will be processed within 14 working days after all eligibility conditions are met.
 

13.2 Referral Conditions

13.2.1 Referral details (full name and contact) must be submitted at the time of booking via WhatsApp or Email.
13.2.2 Once submitted, referral details cannot be modified or replaced.
13.2.3 Only one referrer per new client is eligible for the referral bonus.
13.2.4 Referrals must be genuine new clients with no prior service history.
13.2.5 Anyone can refer, and anyone can receive a referral bonus.
13.2.6 The referral bonus cannot be used as a discount on the client’s service charge. The client must still pay the full application amount.
13.2.7 The referrer’s name must match the bank account name to receive the referral payment.
13.2.8 If there is no reference confirmation in chat or email at the time of booking, any future claim that the client was referred by someone will not be counted. The referee must clearly provide written confirmation of the reference name via WhatsApp or Email and keep proof of the conversation date.
 

13.3 Programme Validity

13.3.1 The Referral Bonus Programme is discretionary and may be amended or withdrawn at any time without notice.
13.3.2 The Consultant’s management retains full authority to verify and approve referral eligibility; all decisions are final.


 

14. Final Note and Professional Commitment
 

14.1 Mission Statement

At Satya Narayan Vision Limited, our mission is to help clients achieve meaningful UK employment through structured guidance, professional preparation, and transparent support.
 

14.2 Mutual Commitment

The Consultant commits to providing ethical, diligent, and transparent service.
The Client agrees to remain honest, responsive, and cooperative throughout the engagement.
 

14.3 Collaborative Success

Success depends on joint effort and open communication.
By working together, the Consultant and Client maximise opportunities for positive employment outcomes.
 

14.4 Acknowledgement and Acceptance

By signing below, the Client confirms that they have read, understood, and agree to abide by the terms of this Agreement, including the Refund Policy in Section 9 and all provisions from Sections 1 to 14.

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Aanand Verma

Head of Satya Narayan Vision Limited.

Let’s Work Together

Get in touch if you have any Question.